In this short series of video blogs we’ll look at several distinctively different industries and markets — airlines, cruise lines, pizza parlors and hotels — and how empowering your people to engage your customers and “Wow!” them will always pay off!
Here are two great customer relationship stories, one about pizza, the other about honoring customer loyalty in the hotel industry…and what can happen when you forget your best customers (you might see some of the 80/20 rule at work here!). Special thanks to my longtime friend and client Don McCarthy, former Consul to the US from Barbados.
