Customer Relationships Are The Same, No Matter What You Do, Part 2 (Airlines)

Watch my impromptu interview with longtime Delta Air Lines employee Kevin Cheney to get some of Delta’s founder’s philosophy for customer service that was decades ahead of its time.  Do you experience this level of service?  Do you give it?  Around :08:00 he also describes how they loop their customer loyalty program back into an incentive for their employees to go over and above the call of duty! Do your customers do this for your outstanding service?  Have you given them a way to if they wanted to?